The findings from my latest assessment of Scottish Government progress against SVC recommendations, carried out in September 2023, can be found below.

This is the fifth progress report covering all SVC recommendations and the status applied to each of them in 2019, 2020, 2021, 2022 and 2023. I assign the status of each recommendation based on factual updates provided by the Scottish Government and on the evidence and observations gathered as part of my role.

You can view the status of each recommendation and read the latest Scottish Government updates by tapping the button underneath each recommendation.

For a summary of my findings, you can read the news release here, which highlights notables success as well as identifying areas requiring greater focus.

Key

  • Not implemented
  • Partially implemented
  • Implemented but work should continue to embed
  • Fully implemented
  • Superseded

Employment, Skills and Learning (2020)

 Recommendation20222023
1

A fresh transition model is needed.

The UK Government should lead work to rethink transition and develop a more flexible and accessible transition model that starts early, looks to the longer-term, puts the individual at the centre and is integrated within military systems from sign-on.

--

Notes

The Scottish Government’s actions are not being assessed against this recommendation as it is primarily for the UK Government to deliver. The Scottish Government can and does contribute, however transition remains fully reserved to the UK Government and it is only they who can deliver a fresh transition model.

Scottish Government Update - For information only

The Scottish Government continues to engage and collaborate closely through pan-UK groups such as the Devolved Administrations Working Group and the Covenant governance structures.

2

Serving personnel should be prepared by the military for working life beyond Service.

This preparation should be built into training and career development programmes and transition thinking. Planning should be introduced early and reinforced throughout military careers and when leaving.

--

Notes

The Scottish Government’s actions are not being assessed against this recommendation as it is primarily for the UK Government to deliver. The Scottish Government can and do contribute, however transition remains fully reserved to the UK Government and it is only they who can deliver a fresh transition model.

Scottish Government update - For information only

A programme of activity is in progress to attract and retain people in Scotland. This includes a Ministerial Industry Advisory Group on rUK talent attraction that has been established to share expertise on talent attraction and how to connect businesses with existing pools of talent including veterans. The Talent Attraction and Migration Service for Scotland is progressing into the development phase and is working towards a launch in 2023-24. This will align with our identified priority growth sectors and provide a joined-up "landing zone" for targeted employees and their families.

3

Serving personnel and veterans need to take responsibility for their transition.

They need to ‘own it’, fully engage in it and embrace the support on offer throughout their military career and beyond.

--

Notes

The Scottish Government’s actions are not being assessed against this recommendation as it is primarily for the UK Government to deliver. The Scottish Government can and do contribute, however transition remains fully reserved to the UK Government and it is only they who can deliver a fresh transition model.

Scottish Government update - For information only

An updated version of Welcome to Scotland was published in April 2023 following extensive consultation with the Armed Forces, third sector and public sector organisations to ensure that the guide is both up to date and contains the most important information for personnel and their families ahead of relocation to Scotland.

4

Advice and support is clearly sign-posted and promoted proactively, offered in a timely and accessible way and backed by advice and guidance which is informed by the latest local labour market information and circumstances.

Scottish Government actions and updates

ActionUpdateStatus

The Scottish Government will work with veterans and early service leavers and their representative organisations to help us identify the areas for improvement across both Scottish Government and partner services and will act quickly on the findings.

The Scottish Government maintains its strong collaborative relationship with the veterans sector including public, private and third sector organisations. We provide funding to representative organisations primarily through the Scottish Veterans Fund and the Veterans Scotland Grant which directly supports veterans and their families. The Scottish Veterans Fund for 2023-24 remained at the increased value of £500,000 and prioritised support in the face of the cost of living crisis and for Early Service Leavers (ESLs). Seventeen projects have been funded for 2023-24 onwards, six of which offer support to veterans impacted by the cost-of-living crisis and two which offer support to ESLs.

Show 2022 update

2022 update

SG has a strong collaborative relationship with the veterans sector including public, private and third sector organisations. We provide funding to representative organisations primarily through the Scottish Veterans Fund and the Veterans Scotland Capacity Building Grant which supports directly veterans and their families. The 2022-23 Scottish Veterans Fund was increased to £500k per annum and the priorities this year were projects offering support to Early Service Leavers and projects encouraging collaborative working in the veterans community. Six of the projects funded this year fell into one of these categories.

For disabled veterans who may struggle to identify as such, the Scottish Government will consider what further action we can take to re-signposting of services to ensure veterans identifying as disabled are aware of wider support such as the UK Government’s Access to Work funding, as well as their employment rights.

The Scottish Government has established the Local Delivery Service which can provide free guidance and information. The Service supports people in the process of applying for Social Security Scotland benefits. This can be in a meeting at home, or at a local venue, in a hospital or prison, via video call or via a telephone appointment. The Scottish Government also funds the Independent Advocacy Service which supports disabled people to get help applying for any Scottish social security benefits. This service will help disabled people be aware of their rights, express themselves and feel understood when applying for Scottish social security benefits. These services are unique to Scotland and provide support and advice to ensure that disabled people can access the financial support they are entitled to. We hold regular discussions with Veterans UK and the Ministry of Defence, who administer veteran specific benefits, to ensure there is consistency in the messaging provided to veterans. Furthermore, as part of our stakeholder communications plan, we ensure that third party organisations, including those that support veterans, understand the overlaps and are in a position to adequately advise and assist veterans during their interactions with Social Security Scotland or the UK Government agencies administering reserved benefits.

Show 2022 update

2022 update

The Scottish Government has established the Local Delivery Service which can provide free guidance and information. The Local Delivery Service supports people in the process of applying for Social Security Scotland benefits. This can be in a meeting at home, or at a local venue, in a hospital or prison, via video call or via a telephone appointment. The Scottish Government also funds the Independent Advocacy Service which supports disabled people to get help applying for any Scottish social security benefits. This service will help disabled people be aware of their rights, express themselves and feel understood when applying for Scottish social security benefits. These are new services that are unique to Scotland and provide support and advice to ensure that disabled people can access the financial support they are entitled to. We hold regular discussions with Veterans UK and the Ministry of Defence, who administer veteran specific benefits, to ensure there is consistency in the messaging provided to veterans. Furthermore, as part of our stakeholder communications plan, we ensure that third party organisations, including those that support veterans, understand the overlaps and are in a position to adequately advise and assist veterans during their interactions with Social Security Scotland or the UK Government agencies administering reserved benefits.

The Scottish Government will ensure that Scotland’s Apprenticeship suite of offerings will continue to be promoted to Early Service Leavers, veterans and their families.

Skills Development Scotland undertakes a variety of work to promote apprenticeships to Early Service Leavers, veterans and their families. Apprenticeships.scot, which contains guidance on apprenticeships and all live vacancies, continues to be promoted within the Armed Forces community and with the Champions networks. The Skills Development Scotland (SDS) My World of Work site also includes specific information for Service Leavers and employers to help them recognise the meta skills that veterans have but also information pointing them to Apprenticeships.Scot for further guidance. Foundation Apprenticeships continue to be promoted and supported in schools.

Show 2022 update

2022 update

Apprenticeships.scot continues to be promoted within the Armed Forces community and with the Champions networks. Foundation apprenticeships continue to be promoted and supported in schools.

The Scottish Government will review its contribution to the Forces Families Jobs website, exploring ways to further promote Scottish Government jobs to Service families.

Scottish Government jobs continue to be posted on the Forces Families Jobs website. In addition, the Scottish Government again had a stand at the CTP careers fair in April where we had the opportunity to engage Service and veteran families to discuss employment opportunities in the Scottish Government. Forces Families Jobs continues to be promoted in our Welcome to Scotland publication.

Show 2022 update

2022 update

SG jobs continue to be posted on the Forces Families Jobs website. In addition, the Scottish Government had a stand at the CTP careers fair in May where we had the opportunity to engage Service and veteran families to discuss employment opportunities in the Scottish Government. Forces Families Jobs is also promoted in our Welcome to Scotland publication.

The Scottish Government will look to expand the Going Forward Into Employment Scheme which aims to offer veterans employment within the Scottish Government after a streamlined recruitment process.

The Scottish Government remains committed to increasing the number of veterans it employs and continues to explore a number of ways to achieve this including through the Going Forward into Employment (GFIE) and Guaranteed Interview scheme, which was introduced this year and gives veterans the best possible chance of securing an interview when applying for Scottish Government jobs, provided they meet the minimum criteria. We are continuing to explore how best to embed the GFIE programme into our core recruitment practices. There are now over 100 self-declared veterans working within the Scottish Government.

Show 2022 update

2022 update

The Scottish Government continues to offer work placements and Fixed Term Appointments (FTA) to veterans and the partners/spouses and veterans and Serving personnel through the Going Forward Into Employment (GFIE) programme. In addition, this year the Scottish Government has also added a field on veteran status as part of the employee data voluntarily provided by Scottish Government staff. This is helping us to monitor the progress of activities aimed at increasing the number of veterans employed by the Scottish Government. Since 2021 at least 34 veterans have joined the Scottish Government (veteran status is self-declared so there may be more). Three veterans have been employed in SG on Fixed Term Appointments (FTA) through the Going Forward into Employment programme which offers 23 month FTA with the option to convert to permanent after 12 months. This programme is ongoing with plans to identify more vacancies and match these to suitable veterans, their partners or partners of currently serving personnel.

The employability and skills landscape will vary across 32 local authorities. We will work across Local Government, including with Armed Forces and Veterans Champions and the relevant employability and skills teams, to identify opportunities to ensure that advice and support is clearly sign-posted and promoted proactively and to ensure that the latest local labour market information and circumstances are understood and capitalised upon.

Through analysis of local labour demands, Local Employability Partnerships (LEPs) will continue to make decisions based on forecasts on local need. This analysis also takes account of user needs to ensure that the principles of No One Left Behind are at the front and centre of the employability decisions made within each local authority (LA). Through engagement with LEPs and Local Authority Armed Forces and Veterans Champions, the local demands and needs can be matched to skills and experience of Service leavers.

More generally, Skills Development Scotland (SDS) leads on much of the work improving skills advice and as noted against other recommendations, SDS Armed Forces Champions meet with local veterans groups to raise awareness of SDS support and, under their memorandum of understanding with the MOD, a joint referral process has been agreed and is in place at operational level for those Early Service Leavers (ESL) who may be entitled to or will benefit from SDS Careers Information, Advice and Guidance services. Additionally, as noted elsewhere, we have increased our engagement with the network of Local Authority Armed Forces and Veterans Champions this year with two Ministerial meetings having taken place and we continue to determine the support and training they may need to deliver their roles, including local authority obligations under the Armed Forces Covenant Duty.

SDS has undertaken active engagement with the Royal Navy (RN) and will be presenting to a UK-wide group of RN officers in late July about SDS, My World of Work (MyWoW) and the Military Skills Discovery Tool. SDS Champions continue to engage with the Armed Forces community in their local areas and with particular areas of work (local employer engagement for example). An example of this is the Lanarkshire Armed Forces Covenant Group. SDS Champions have met with local Veteran groups - Larkhall Volunteer Centre and Veterans Hub in North Lanarkshire to raise awareness of the support that SDS can give to veterans and their families and offer the presence of a Careers Adviser. Champions also attend the Firm Base meetings and have delivered a presentation to Councillors in South Lanarkshire.

SDS also works with third sector partners to build capacity. SDS Champions organised meetings with SAMH with regards to their EmployAble programme and Forces Children Scotland to discuss their Mindful Connections project.

Show 2022 update

2022 update

Through analysis of local labour demands, Local Employability Partnerships (LEPs) will make decisions based on forecasts on local need. This analysis also takes account of user needs to ensure that the principles of No One Left Behind are at the front and centre of the employability decisions made within each LA. Through engagement with LEPs and LA Champions the local demands and needs can be matched to skills/experience of Service leavers.

5

Statutory support should be extended to spouses and partners with additional ‘wrap-around’ packages considered for Early Service Leavers and those struggling in a more competitive jobs market.

Scottish Government actions and updates

ActionUpdateStatus

The Scottish Government will use all the levers we have at government and stakeholder level, including working collaboratively across the devolved administrations, to press the UK Government for an extension of support to spouses and partners.

As per our update in 2022, we discussed the extension of support to spouses/partners with the MOD last year and there was no indication of an intention to change from the current rules that spouses and partners could take up Enhanced Learning Credit (ELC) eligibility in the event of the death of the individual as a result of time in Service, or if they are unable to take up the offer as a result of a health problem or disability, also acquired in service or as a result of it. No One Left Behind continues to provide tailored individual wrap-around support which some Service leavers may need. This can be holistic support as well as employability services support. Support to spouses/partners of veterans is provided under No One Left Behind including wrap-around support for those unable to take up support offers due to health or disability.

Show 2022 update

2022 update

On the extension of support to spouses/partners, this was discussed with MOD in May 2022, with no indication of an intention to change from the current rules that spouses and partners could take up ELC eligibility in the event of the death of the individual as a result of time in Service, or if they are unable to take up the offer as a result of a health problem or disability, also acquired in service or as a result of it.

Through No One Left Behind delivery of phase 2 which began roll out on 1st April 2022, decisions on delivery of employability support are taken at local level through Local Employability Partnerships (LEPs). Support is provided based on user needs as well as the needs of the local area in terms of skills and employment opportunities in those areas. Support to spouse/partners of Veterans is provided under No One Left Behind including wrap around support needed for those unable to take up support offers due to health or disability.

For spouses and partners aged 25 and over, the Scottish Government will seek to build on existing services such as the Women Returners Programme which aims to support women who have had a career break back into work. The programme has a particular focus on supporting women that experience additional barriers to employment including female veterans and spouses/partners of veterans. Successful projects commenced in January 2021 and include RFEA - The Forces Employment Charity's Female veteran/spouse employment within Scotland project, and Muckle Media’s Women into Communications project which aims to support women and partners from the Armed Forces into PR and communication jobs.

Our Women Returners funding has, from 2021-2023, supported over 2,100 women with their route back to work helping us fulfil our 2018-19 Programme for Government commitment by the end of the 2022-23 financial year. The programme is only one measure that provides employability support to women who will continue to have access to wider provision through devolved employability services such as no one Left Behind and Fair Start Scotland.

Show 2022 update

2022 update

SDS have been delivering the Women Returners Programme from October 2021 on behalf of Scottish Government. 12 providers were chosen to deliver projects following a public procurement exercise for an initial 6 month programme (Oct 21 - Mar 22). 11 of these providers are continuing to deliver for a further 12 months with projects on track to complete in March 2023. No projects specifically target female veterans and spouses of veterans but individuals are still eligible to apply to projects if they fall into programme eligibility of having previously worked and been unemployed for over 6 months. Current projects available here.

Many early service leavers and those struggling in the more competitive labour market will be young people. They are eligible for support through the Young Person’s Guarantee. The ambition of the Young Person’s Guarantee is that, within two years, every person aged between 16 and 24 will have the opportunity to study; take up an apprenticeship, job or work experience; or participate in a formal volunteering or enterprise opportunity.

Under Skills Development Scotland's (SDS) memorandum of understanding with the MOD, a joint referral process has been agreed and is in place at operational level for those Early Service Leavers (ESL) who may be entitled to or will benefit from SDS Careers Information, Advice and Guidance services.

The new SDS ESL coordinator is in post and SDS and the Career Transition Partnership will continue to work together to ensure referrals are smooth and effective.

Show 2022 update

2022 update

Under SDS' MOU with MOD, SDS and CTP are developing a referral process for those Early Service Leavers (ESL) who may be entitled to or will benefit from SDS Careers Information, Advice and Guidance services. There is also a new SDS ESL Adviser in post. SDS has also built relationships with the Royal Navy & Royal Marines Charity who support those who experience difficulty in transitioning out of the Navy, in particular younger leavers. Further meetings will be held to plan the delivery of Continued Professional Development sessions to raise awareness and establish closer links and referral process.

6

Funding for further learning or training should be re-examined to simplify the ‘offer’ and ensure ease of access and fit with the transition model for today. In addition, the Enhanced Learning Credits Administration Service learning credit support packages should be re-examined to ensure their fit with that more flexible model.

Scottish Government actions and updates

ActionUpdateStatus

As with Recommendations One and Five, the Scottish Government will use all the levers we have at government and stakeholder level, including working collaboratively across the devolved administrations, to press the UK for a review of Enhanced Learning Credit Administration Service (ELCAS) learning support packages.

Skills Development Scotland (SDS) and the Scottish Credit and Qualifications Framework Partnership (SCQFP) are continuing to engage with the MOD on its review of ELCAS and the most recent meeting took place in June 2023. However, the work has stalled somewhat within the MOD because of personnel changes. We have asked for and await the details of a new point of contact.

The publication of the Withers Review of the skills landscape and the recently published Purpose and Principles of Post-school Education, Research and Skills are likely to have significant implications for delivery of post-school education and skills, and should result in clearer pathways to learning for veterans as part of the broader working age population. Ministers will respond to the Withers report later in the year.

Show 2022 update

2022 update

MOD have confirmed a review of Enhanced Learning Credits (ELC) is underway with a view to increasing uptake. The review is looking at the range and level of qualifications, links to national skills shortages (such as the recent and ongoing LGV driver shortage), and accessibility of learning.

Ongoing work to better align the work of further and higher education funded through the Scottish Funding Council and Skills Development Scotland’s skills offer will also support this recommendation.

As above.

Show 2022 update

2022 update

Alongside simplification of the employability offer through No One Left Behind, which now includes skills support for unemployed adults, the National Strategy for Economic Transformation, the Scottish Government recognises the need for a skilled workforce able to upskill or retrain throughout their working lives. The strategy commits to delivering a Lifetime Skills Offer that is more straightforward for people and business to access and benefit from. Work on this commitment has begun with evidence gathering underway through evaluations of existing programmes and research on successful national and international lifetime skills programmes being undertaken. As part of the Programme for Government 2022/23, a review of the Scottish Skills Landscape has been announced and will commence shortly.

In the longer term, a simplification of ‘the offer’ through the skills agencies, local government and Scottish contracted support will be achieved through the roll out of No One Left Behind which seeks to reduce the number of individual programmes at a national level, with appropriate provision to meet the needs of individuals aligned to local/regional labour markets available at a local level.

As above.

Show 2022 update

2022 update

As above.

7

Work on the alignment of existing military and civilian skills and qualifications in Scotland should be completed and all new qualifications placed on both the RQF and SCQF frameworks as appropriate, to give veterans the best chance to compete for jobs when settling in Scotland.

Scottish Government actions and updates

ActionUpdateStatus

A clear resolution to this would be the inclusion of the Scottish Credit and Qualifications Framework (SCQF) alongside the work to align military skills and qualifications to the Regulated Qualifications Framework (RQF). We will continue to ask the UK Government for this change.

SCQFP continues to liaise with the MOD in supporting their long-term plan for the Defence Awarding Organisation (DAO). This is to further enhance its role in terms of bringing more learning programmes which are delivered to the Armed Forces under their responsibility and eventually onto the SCQF as well as the RQF.

The Scottish Government provided additional funding in 2022-23 for the continued development of the Scottish Credit and Qualifications Framework Partnership’s (SCQFP) military skills discovery tool which was formally launched in spring 2023 with stakeholders from across the veterans community in attendance. The tool was further developed to include over 40 new job roles ensuring a wider range across all three Services. The SCQFP is also training personnel from organisations supporting veterans and those in the Armed Forces in understanding the tool so they can better support those individuals in identifying their skills. SCQFP and Skills Development Scotland are also working on a joint plan to promote and use the tool more widely.

This year the Scottish Government launched a campaign working with the business community to help employers understand the benefits that veterans bring to the workforce. The campaign promoted and discussed the benefits of employing veterans, and helped businesses to understand how they can bring veterans into their organisation. The approach used interventions to reach employers across Scotland, with a particular focus on reaching the small and medium enterprise sector. Additionally, a new website, www.recruitveterans.scot, was launched to provide employers with information on the benefits of recruiting veterans, tips on how to integrate them into the workforce via employer case studies, and signposting employers to the organisations who can help them reach the veterans workforce.

Employers, stakeholders and industry experts were welcomed to Hampden Park in Glasgow in March 2023 to hear from a wide range of speakers and discuss the benefits of hiring veterans. At least four veterans were recruited following the event by employers who had attended. We are in the process of considering the next steps for the campaign.

Show 2022 update

2022 update

SCQF have confirmed that they are in close and regular contact with the MOD on the work they are doing and have great support and cooperation from them. MOD and SCQF also both sit on the VESG where the SCQF tool has been discussed this year, not least during its launch in Feb 22.

SCQF have also had a meeting with TESSR (MOD) and the Defence Awarding Organisation (DAO) to discuss the possibility of bringing more provision onto the SCQF and they explained their the long term plan which is to bring everything under the DAO umbrella and stop using multiple awarding bodies. They also want to ensure that more unrecognised qualifications are formally recognised. There is currently also a large piece of work taking place to review qualifications on the RQF.

A grant of £35,000 for SCQF was approved in February 2021 to enable skills profiling and qualification mapping to commence and for improved visibility of skills/qualifications and options available to service leavers and veterans. This work is ongoing.

As above.

Show 2022 update

2022 update

The qualifications and skills mapping tool went live in February 2022 and a project report was provided along with recommendations. The tool was tested with Service leavers and it was agreed that the number of job roles should be expanded. This work is currently taking place and an additional 19 jobs are ready for inclusion which are primarily Army roles and the next stage is to identify more Navy and Air Force roles. SDS is further developing the Skills Discovery tool to suggest suitable job roles for users and, eventually, actual job vacancies. SCQFP intends to organise a formal launch and wider promotion of the tool once this work is complete. SCQFP is also working with the MOD to ensure information relating to qualifications contained within the tool remains current. MOD is looking at developing a database to support this. The Scottish Government will provide a further £13,500 of funding this year to support the ongoing development of the skills tool.

The Veterans Employability Strategic Group (VESG) will refresh planning on how to build understanding and recognition amongst Scottish employers (especially SMEs) of the skills and qualifications gained in the military.

As above.

Show 2022 update

2022 update

The Scottish Government's 2021-22 Programme for Government has committed to securing improved opportunities for veterans, ensuring that those who have risked their lives in the service of the nation can access good jobs once their time in the military is over. We will launch a public awareness campaign targeting employers and the business community to help increase employment opportunities for veterans. Furthermore, the VESG's Employer Engagement Group, chaired by Officers Association Scotland (OAS), has developed a range of tools to help address negative employer perceptions of veterans which has included a series of infographics and videos to be presented at a series of regional roadshows.

8

Connections to the business community should be broadened and enhanced to ensure reach out to small and medium-sized enterprises as potential employers or as mentors to veterans looking to start their own business.

Scottish Government actions and updates

ActionUpdateStatus

The Veterans Employability Strategic Group will consider refreshing membership of the group to broaden attendance.

During 2022 and into 2023 we conducted a light-touch review of the Veterans Employability Strategic Group to determine the most appropriate areas of focus and its membership. This work continues and we are working closely with partners and stakeholders to ensure a coordinated, collaborative approach which reduces duplication of effort and, ultimately, results in the best possible employment and skills-related outcomes for veterans and their families.

In particular, we are working with Veterans Scotland to determine how best to coordinate and reduce the duplication of the VESG and the Veterans Scotland Employment Group, and whether there is value in merging the Groups. This is currently under consideration.

Show 2022 update

2022 update

Membership of the VESG has been refreshed with new employer members recruited to offer perspective from large and small, public and private organisations including SG NHS workforce officials. A further review of purpose and format of the group is underway to ensure the group continues to have a clear purpose and appropriate membership. The VESG action plan includes the work of an employer engagement group chaired by Officers Association Scotland. In the last year, the group has developed a range of tools to help address negative employer perceptions of veterans including a series of infographics for employers and videos being made with both non-military and clients of support services to be presented at a series of regional roadshows.

Chambers of Commerce and SME employers are now part of the VESG. They have contributed positively to the Group.

The Scottish Government has reached out to Chambers of Commerce, NHS Scotland and key SME employers asking for volunteers to join and influence the direction of the Veterans Employability Strategic Group (VESG) with the aim of improving visibility of veterans and the positive contributions which they can make.

As above.

Show 2022 update

2022 update

As above.

The Scottish Government will engage with organisations such as X-Forces Enterprise and Joint Forces Alba to build relationships with veterans who own their own business or are considering a self-employed career.

As above.

Show 2022 update

2022 update

SG has engaged with organisations including Joint Force Alba and FDM Group (British Ex-Forces in Business Awards 2021 Employer of the Year), who help support and provide employment opportunities for veterans. We will continue to work this these organisations as needed. SG has presented at an X-Forces Enterprise networking sessions for veterans who own their own business. Furthermore, the Cabinet Secretary will meet FDM Group soon to hear more about the opportunities they provide for veterans and their families.

9

In this time of social renewal, social enterprises should be considered as a model to support community development, provide services, facilities and employment for veterans to ensure they do not experience any disadvantage due to their military Service.

Scottish Government actions and updates

ActionUpdateStatus

The Scottish Government will survey work already under way within the sector to identify ways in which Social Enterprises can support the veteran community.

Social Enterprise Scotland (SES) were engaged during the development of our campaign working with the business community to help employers understand the benefits that veterans bring to the workforce. In addition, we shared our recruitment toolkit with SES, which is available to download from the new recruitveterans.scot website. We will engage directly with SES to determine what, if any, action has been taken following the campaign and determine how Social Enterprise can support the veteran community.

In addition, the Veterans Minister visited Scotland’s Bravest Manufacturing Company during 2023 to hear more about their work and how they are supporting veterans into employment.

Show 2022 update

2022 update

The Scottish Government is engaging with Social Enterprise Scotland in the first instance to scope out current and future activity that will enhance support for the veteran community through social enterprise, noting what is already being achieved for veterans across the sector through the work of organisations like Scotland's Bravest Manufacturing Co., Scotland’s leading social enterprise employing ex-service personnel.

The Scottish Government will engage with organisations such as Senscot and Social Enterprise Scotland in order to identify opportunities to promote their work among the veteran community.

As above.

Show 2022 update

2022 update

As above.

Work will be undertaken to understand the current social enterprise landscape in Scotland; identify the organisations that are already supporting veterans and how this can be built upon.

As above.

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2022 update

As above.

10

Greater collaboration is needed across veterans’ charities and associated charities operating in Scotland and with central and local government to avoid duplication of effort and focus resources on areas of greatest need in the areas of Employment, Skills and Learning.

Scottish Government actions and updates

ActionUpdateStatus

Work will be undertaken to map the service charities operating in Scotland, to identify what they provide so that areas of duplication can be identified and avoided and opportunities for better collaboration identified and progressed.

Poppyscotland developed an aide-memoire on the main organisations in the public and voluntary sectors offering employment support to veterans. In addition, Veterans Scotland published a guide for veterans of support across a wide range of topics including employment. We are having additional discussions with stakeholders in the third and charity sectors, including through the Veterans Employability Strategic Group, to better understand how collaboration could be improved where necessary.

Show 2022 update

2022 update

Poppyscotland has led on the development of an aide-memoire which is nearing completion on the main organisations in the public and voluntary sectors offering employment support to veterans. In addition, Veterans Scotland publish a guide for veterans of support across a wide range of topics including employment. VESG third sector members do feel there is already close collaboration across the sector.

Making a Home in Civilian Society (2021)

 Recommendation20222023
11

Service leavers and veterans should be enabled to find somewhere to live that is right for them and equipped to make informed choices. Preparation and planning to make a home in civilian society is a crucial aspect of transition and as such needs to be part of the flexible and accessible transition model recommended.

Scottish Government actions and updates

ActionUpdateStatus

The Scottish Government will continue to work closely with the UK Government (MOD and Office for Veterans Affairs (OVA)) to understand the actions they plan on taking in order to better prepare Service leavers for entering the civilian housing market and determine opportunities for the Scottish Government to support these efforts.

We continue to work closely with the UK Government and supported and informed the development of its 2022-2024 Veterans Strategy Action Plan, which includes commitments on veterans housing. We engage regularly with the UK Government on its progress through forums such as the Devolved Administrations Working Group. As Transition is reserved, it is the responsibility of the UK Government to prepare Service leavers to leave the Military. We have worked with the OVA on cross-UK veterans homelessness projects including Op Fortitude and the Veterans Capital Housing Fund to ensure Scotland's interests are represented.

Show 2022 update

2022 update

We continue to work closely with the UK Government and supported and informed the development of their 2022-2024 Veterans Strategy Action Plan, which includes commitments on veterans housing. We engage regularly with UKG on their progress through forums such as the Devolved Administrations Working Group. As Transition is reserved, it is the responsibility of the UK Government to prepare Service leavers to leave the Military.

We will support the MOD and Office for Veterans Affairs (OVA) to better inform Service leavers by continuing to promote our Welcome to Scotland publication.

An updated version of Welcome to Scotland was again published in spring 2023 following extensive consultation with the Armed Forces and partners across the veterans sectors to ensure that the guide is both up to date and contains the most important information for personnel and their families ahead of relocation to Scotland.

Show 2022 update

2022 update

An updated version of Welcome to Scotland was published in April 2022 following extensive consultation with Military, third sector and public sector organisations to ensure that the guide is both up to date and contains the most important information for personnel and their families ahead of relocation to Scotland.

12

Service Leavers and veterans should have access to accurate, relevant and understandable advice and support on housing options in Scotland which is offered in a timely accessible way.

Scottish Government actions and updates

ActionUpdateStatus

The Scottish Government will work with the MOD and Office for Veterans Affairs (OVA) to highlight the relevant published information and identify ways in which the military can promote this within their own organisations both at home and abroad.

No update.

Show 2022 update

2022 update

No update

The Scottish Government will engage the Joint Service Housing Advice Office (JSHAO) to ensure the Scottish element of its publications is up to date and, where applicable, provide relevant information, guidance and signposting for inclusion in its publications.

No update.

Show 2022 update

2022 update

No update

The Scottish Government will work with the MOD and Office for Veterans Affairs (OVA) to identify whether MS Teams and/or Zoom can be used to deliver presentations by Housing Options Scotland (HOS) to serving personnel and/or Service leavers.

Housing Options Scotland (HOS) delivered a briefing to 5 Scots at Redford Barracks which had 80 attendees. As a result, HOS has set-up monthly in-person surgeries at Redford. Another online briefing took place at RAF Lossiemouth.

Show 2022 update

2022 update

Housing Options Scotland (HOS) delivered one remote presentation to Serving personnel and/or Service leavers. They have confirmed that they have plans for further remote presentations in 2022-23 subject to resources.

Scottish Government funding is allocated to Housing Options Scotland (HOS) on a yearly basis. The Scottish Government has provided funding to HOS over many years and we are fully supportive of ensuring this unique and important service continues. If additional resource is necessary to provide a follow up service, the Scottish Government will consider any funding requests that may come from HOS.

The Scottish Government continues to fund Housing Options Scotland, which includes the Military Matters project amongst the services it delivers.

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2022 update

SG funding is allocated to HOS on a yearly basis. SG has provided funding to HOS over many years and we are fully supportive of ensuring this unique and important service continues. SG funds HOS to provide housing advice to disabled people, older adults and members of the Armed Forces community. The totality of this funding for HOS is £299,605 in 2022/23.

During 2020 we distributed Armed Forces awareness training to all Scottish Local Authorities. Work is underway to assess the impact of the training and whether any improvements or updates are required. We will work with other stakeholders to determine whether it may be appropriate to extend the training to front line staff from other Registered Social Landlords (RSLs). We will also continue to engage with Veterans Scotland and support as appropriate the delivery of their Informing Scotland project.

We have extended our engagement with the network of Local Authority Armed Forces and Veterans Champions this year with two Ministerial meetings having taken place and we continue to determine the support and training they may need to deliver their roles, including their obligations under the Armed Forces Act.

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2022 update

Following the local authority elections in 2022, we will re-engage with the new network of Armed Forces and Veterans Champions to determine the effectiveness of the Armed Forces awareness training and whether there is scope for any further work or support. We are also discussing with Veterans Scotland whether there is any scope to extend the Informing Scotland project beyond local authorities, such as to RSLs and how the Scottish Government can support this work. Organisations including DWP and SDS have already had some informal briefings and Veterans Scotland are looking to identify a wider audience.

13

Service leavers can face multiple challenges when transitioning, and finding a home is a challenge that is exacerbated by a lack of suitable affordable housing. They should be assisted in finding and sustaining a home in the civilian world.

Scottish Government actions and updates

ActionUpdateStatus

The Scottish Government will liaise with the Scottish Federation of Housing Associations (SFHA) the Glasgow West of Scotland Forum (GWSF) and the Association of Local Authority Chief Housing Officers (ALACHO) to promote to their members ex-Service personnel as a priority group under ‘Reasonable Preference Allocations Priority’ policy.

The veterans homelessness prevention pathway included a recommendation for the Scottish Government to encourage all social landlords to include ex-Service personnel as a priority group in their allocations policies under the ‘Reasonable Preference Allocations Priority’ policy introduced in the Housing Scotland Act 2014. This will be taken forward in due course.

Additionally, the Minister for Housing will raise the profile of veterans housing and homelessness during his regular discussions with organisations including SFHA and the convention of Scottish Local Authorities (COSLA) as appropriate. Additionally officials are considering other existing platforms, for example the Ministerial Oversight Group on Homelessness - which will meet for the first time on 28 September (of which the Minister for Veterans is a member) where it may be appropriate to shine a light on veterans housing issues.

Through these discussions the Housing Minister will encourage partners to consider veterans housing issues, and raising them with housing associations and local authority housing services as needed. A Scottish Government housing options guide which provides information about the range of housing options available to veterans and Service leavers, including applying for social housing in Scotland, has already been published. This signposts Service leavers and veterans to clear information about how to apply for social housing in the area where they want to live and get advice on their housing prospects and their level of priority for social housing. We have also revised the social housing allocations practice guidance Social housing allocations in Scotland: practice guide - to include a specific section on Armed Forces and veterans to help landlords consider the needs of this group in their allocation policies and respond appropriately.

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2022 update

No update

Work has been carried out by the Veterans Scotland Housing Group (VSHG) identifying what each Local Authority's allocations policy contains about veterans. This is likely to be referred to in the Veterans Homelessness Prevention Pathway.

As above. 

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2022 update

The veterans homelessness prevention pathway included a recommendation for the Scottish Government to encourage all social landlords to include ex-Service personnel as a priority group in their allocations policies under the ‘Reasonable Preference Allocations Priority’ policy introduced in the Housing Scotland Act 2014. This will be taken forward in due course.

The Scottish Government will work to improve the provision of guidance for frontline local authority (LA) and other Registered Social Landlord staff on the principles of the Armed Forces Covenant (AFC) and each council’s policy on housing support for veterans. This could include wider circulation of the Armed Forces Awareness training distributed to LAs in 2020.

As above. 

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2022 update

Following the Local Authority elections in 2022, we will re-engage with the new network of Armed Forces and Veterans Champions to determine the effectiveness of the Armed Forces awareness training and whether there is scope for any further work or support. We are also discussing with Veterans Scotland whether there is any scope or need to extend the Informing Scotland project beyond Local Authorities, such as to RSLs and how SG can support this work. Organisations including DWP and SDS have already had some informal briefings and Veterans Scotland are looking to identify a wider audience.

Along with raising awareness of the pathway to prevent homelessness for veterans, the Scottish Government and the Veterans Scotland Housing Group will work to improve Armed Forces Covenant (AFC) awareness via the local authorities (LAs) Housing Options Hubs. As part of this, the group will seek to include information on the AFC and the specific challenges that veterans face.

In late 2022, the Scottish Government and members of the Veterans Scotland Housing Group attended a Local Housing Strategy (LHS) Forum for a session on veterans and Armed Forces personnel’s housing needs. The LHS Forum is for reps of local authorities who lead on the development and delivery of their LHS. There was a very valuable and interesting discussion on the homelessness pathway and LAs support to veterans.

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2022 update

Scottish Government officials and the chair of the Veterans Scotland Housing Group have engaged with housing options hubs to discuss and raise awareness of the homelessness pathway, which also included discussions of the Armed Forces Covenant. Further discussions on the Covenant will take place during Scottish Government updates to hubs.

The Scottish Government will encourage the Scottish Federation of Housing Associations (SFHA) and the Glasgow West of Scotland Forum (GWSF) to raise awareness of veterans issues around housing associations.

As above, through his regular engagement with partners, the Minister for Housing has committed to encouraging SFHA and others housing stakeholders to raise awareness of veterans housing issues when needed.

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2022 update

No update

The Scottish Government will support social landlords in the preparation of their Housing Need and Demand Assessments (HNDA) in order to confirm that the needs of the Armed Forces community are considered, including the number, location, type, size and tenure of housing required.

In November 2022, Scotland Housing Network held a session of its Local Housing Strategy Group (LHSG) which focussed on Armed Forces/Veterans housing. The session provided to local authorities included an overview of the HNDA tool, requirements for local authorities to consider the housing requirements of Armed Forces/veterans when preparing Local Housing Strategies, an example of the approach taken by Argyll and Bute Council when developing its Local Housing Strategy, and overview of the Military Matters Project within Housing Options Scotland, and information on the pathway to prevent homelessness for veterans.

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2022 update

As the statutory housing and planning authority for their area, local authorities are responsible for assessing housing need and demand and setting out how the requirement for housing will be met through their Local Housing Strategies and Strategic Housing Investment Plans, including the size, type and tenure of housing required to address need in their communities. Scottish Government guidance for local authorities on preparing a Housing Need and Demand Assessment requires them to give due consideration to Specialist Provision requirements including accessible and adapted housing and wheelchair housing amongst others. When evidencing this they should consider a range of households such as older people disabled people, people with a mental health condition, and armed forces communities. Each HNDA is assessed by the Scottish Government's Centre for Housing Market analysis (CHMA) who will work with local authorities to ensure that their HNDA’s can be signed off as being “robust and credible”.

The Scottish Government will encourage local authorities to fully consider the housing requirement of the Armed Forces Community when preparing a Local Housing Strategy and to ensure that appropriate engagement takes place with relevant organisations to inform the development of each strategy.

As above. 

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2022 update

As outlined in the recently refreshed Veterans Strategy Action Plan we will work with Scotland’s Housing Network to encourage Local Authorities to identify the housing needs of the Armed Forces Community and to reflect this in their Local Housing Strategies and Strategic Housing Investment Plans. For example, Argyll and Bute Council’s Local Housing Strategy 2022-2027 has highlighted engagement with veterans’ organisations and representatives of Armed Forces personnel from HM Clyde military base to ascertain their housing needs and priorities and this work has directly informed the Local Housing Strategy. Additionally, Veterans Housing Scotland is now represented as a core member of the Argyll & Bute Strategic Housing Forum to ensure the needs of this group continue to be identified and addressed.

Any proposed Scottish Veterans Housing Alliance could effectively feed into both the Housing Need and Demand Assessments (HNDA) and Local Housing Strategy (LHS) processes to help inform future need for veterans in Scotland. The Scottish Government will discuss with the Veterans Scotland Housing Group (VSHG) the proposed purpose and associated benefits of an alliance and will consider further if a request/proposal to fund a feasibility study is submitted.

No proposal for a Scottish Veterans Housing Alliance has yet been forthcoming.

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2022 update

No proposal for a Scottish Veterans Housing Alliance has yet been forthcoming.

14

No one who has served their country should have to face homelessness or be faced with sleeping rough. The homelessness prevention pathways approach for the high risk groups is a tested way if addressing the issue, and a specific veterans’ Homelessness Prevention Pathway is needed to ensure every Service leaver and veteran has a safe place to call home.

Scottish Government actions and updates

ActionUpdateStatus

Development of a pathway to prevent homelessness for veterans is underway and is intended be published by the end of 2021. This will include homelessness at transition and experiencing homelessness at any point as a veteran.

We know that the best way to end homelessness is to prevent it from happening in the first place. As stated in Equality, opportunity, community: New leadership – A fresh start (published 18 April 2023), by 2026 we will have delivered legislation on the new prevention of homelessness duties, subject to the agreement of parliament.

We remain committed to developing and implementing prevention pathways for groups at particular risk of homelessness, in line with the Homelessness and Rough Sleeping Action Group (HARSAG) recommendations. To date, five prevention pathways have been developed including one for veterans. Due to capacity challenges, we are currently focusing on the prevention pathways for women and children experiencing domestic abuse and people leaving prison.

With regards to recommendations 16 and 17 specifically within the pathway, we have already taken forward steps to suspend local connection in Scotland for everyone, which will also be to the benefit of veterans and their households. We are also currently working on changes to existing housing legislation to enable local authorities to provide support to households who are at risk of homelessness earlier. This follows the recommendations of the Prevention Review Group and will see the statutory timeframe for prevention of homelessness increased from two months to six months. As noted above, we have also established a Ministerial Oversight Group on Homelessness which will meet for the first time at the end of September.

We have worked with the OVA on their veterans homelessness projects including Op Fortitude and their Veterans Capital Housing Fund to ensure Scotland's interests are represented.

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Archived Scottish Government actions

ActionUpdateStatus

2022: We will work with partners and stakeholders to develop a Veterans Homelessness Prevention Pathway by early 2022.

2022: The Veterans Homelessness Prevention Pathway was published on 25 January 2022. We are committed to implementing the 24 recommendations in this pathway and a formal implementation group will be created in due course.

2022: We will work with partners and stakeholders to determine the most appropriate way to deliver any recommendations within the pathway.

2022: As above. 

Health and Wellbeing (2022)

 Recommendation20222023
15

Those transitioning from the military and planning to settle in Scotland should be informed and well prepared to look after their own health and wellbeing, make informed choices and live in good health in the civilian community.

Scottish Government actions and updates

ActionUpdateStatus

Engage with partners from UK Government and Defence Medical Services (DMS) to ensure that service leavers and their families have access to relevant information in relation to the health care system in Scotland.

We continue to engage with colleagues, through a variety of forums, across the UK Government, devolved nations and DMS, this helps to ensure that the information that is available to service leavers and their families is relevant and up to date. Through this engagement, we are connected to a project which, although the business case has still to be approved, has the potential to accelerate the ability for healthcare professionals to access medical records when leaving service. 

We have continued to build on our relationship with DMS for example we have connected DMS with our NHS Armed Forces and Veterans Champions Network. It is hoped that this will facilitate a meaningful exchange of information and help identify where gaps in information might be. In addition, we have reviewed and updated the information on the Veterans Health pages on the NHS Inform Website. This provides those transitioning with information to help them access healthcare in Scotland.

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2022 update

We have started the dialogue with DMS and this engagement is largely to understand what happens at their end and what and where we can make improvements.

Identify areas where there can be greater collaboration with stakeholders across the UK Government and Defence Medical Services to address issues associated with transition.

As above. 

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2022 update

As above.

Working with colleagues in Defence Medical Services, consider ways, such as engagement sessions/presentations on healthcare in Scotland, which can support service leavers to ensure they are fully informed before leaving.

As above. 

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2022 update

As above.

16

Those transitioning from the military and planning to settle in Scotland experience an efficient and timely handover from Defence Medical Services to NHS Scotland healthcare, with primary healthcare systems afforded early access to their full health records.

Scottish Government actions and updates

ActionUpdateStatus

Continue to press MOD and UK Government colleagues for the effective roll out of Project Cortisone in Scotland as soon as possible.

We continue to engage with colleagues across the UK Government and Defence Medical Services to ensure that the information that is available is relevant and up to date. We are working with colleagues across the UK to understand what we might be able to do in the short term until Project Cortisone is established and working.

The GP recognition scheme and a letter subsequently issued by National Clinical Director outline best practice with regard to ensuring that veterans do receive the most appropriate person-centred care, including ensuring veterans are encouraged to disclose their veteran status.

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2022 update

The Scottish Government does not have influence over Project Cortisone although we do continue to engage UKG on the project and understand that Leuchars Medical Centre is earmarked to be a pioneer site for the next element within the project.

Through our work within the General Practice Recognition Scheme and the Fife pilot project, establish processes and provide information on good practice regarding veterans’ health records held in primary healthcare systems.

As above.

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2022 update

We are identifying practices to participate in the pilot element of the GP Armed Forces and Veterans Recognition scheme. Training is also being developed which highlights best practice for General Practice such as ensuring that new patients are asked to identify their veteran status and encouraging veterans to self-identify so that full medical records can be sought.

17

Service leavers should experience high quality, person-centred healthcare as part of a smooth transition back to civilian life. To support ease of access they should be identified as they transition and first engage with the NHS in Scotland.

Scottish Government actions and updates

ActionUpdateStatus

Inspired by the Royal College of General Practitioners (RCGP) ‘veteran aware’ GP accreditation scheme, convene a group to develop a similar scheme for general practices to raise awareness of issues impacting the health of veterans and Armed Forces families living in Scotland.

We have completed the pilot of the Armed Forces & Veterans General Practice Recognition Scheme and have received feedback from participating practices to help improve the content and scheme process. We are currently preparing for a national roll out of the scheme, this includes developing training modules which have been made available on Turas, the National Education for Scotland website which houses health and social are learning resources. It is a current Joint Group priority to explore what is required to develop this scheme for secondary care and colleagues in NHS Highland and NHS Greater Glasgow & Clyde have started considering training material content.

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2022 update

We have convened a sub group to develop a scheme for General Practices that aims to increase awareness of issues impacting the health of veterans and Armed Forces Families.

We will work with partners to develop training materials to be made available to practices who have agreed to be part of an initial pilot scheme. This material will reflect the multi-disciplinary teams that exist within these practices with specific content aimed at administrative staff, clinical staff and practice managers and provide signposting to support organisations.

As above. 

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2022 update

As above.

We will assess feedback from this pilot and where relevant adapt the training content and any associated processes or data gathering to ensure optimal results prior to wider scheme roll out.

In conjunction with the General Practice scheme, a letter from the National Clinical Director has been issued. This builds on the findings from the Fife coding project and outlines some straightforward recommendations that practices should consider as a minimum. These include the application of the UK wide agreed code for their veteran patients. 

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2022 update

As above.

We will engage with colleagues in England and Wales to share our learning and support further scheme improvements.

We have established regular bilateral meetings with NHS England. These meetings will enable us to discuss activity and consider service improvements where there is synergy between our work. 

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2022 update

As above.

18

All Service leavers should be enabled to look after their own wellbeing, and supported to stay well within their communities. Where it is needed, they should have timely and equal access to consistently high-quality mental health care and support services that are delivered as close to their home as possible.

Scottish Government actions and updates

ActionUpdateStatus

Establish a Veterans' Mental Health & Wellbeing Action Plan Implementation Board which will report to the Minister for Mental Wellbeing and Social Care on a quarterly basis.

The Veterans Mental Health and Wellbeing Implementation Board and the Implementation Team, hosted by Combat Stress, are working on developing a new Veterans Mental Health and Wellbeing Scotland pathway. The aim of this work is to implement the principles of the Veterans Mental Health and Wellbeing Action Plan and to improve access to mental health services for veterans across Scotland through developing the role of peer support services. The Implementation Team is currently developing an implementation plan for the new pathway.

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2022 update

SG has established a Veterans' Mental Health & Wellbeing Action Plan Implementation Board which will report to the Minister for Mental Wellbeing and Social Care on a quarterly basis. Dr Charles Winstanley is leading the Board.

Commission See Me to develop an anti-stigma campaign and to identify the barriers that veterans experience when trying to access mental health services and is reflective of the lived experience of veterans.

The veterans mental health anti-stigma campaign, developed by See Me, was launched on 29 November 2022. The campaign included recordings of veterans’ stories of dealing with mental health problems, pictures of veterans displayed in Edinburgh and Glasgow, and a short podcast series. To date, See Me recorded 609 listens to veterans’ stories and almost 3000 visits to the campaign’s website.

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2022 update

See Me has been commissioned to identify the barriers that veterans experience when trying to access mental health services and is working directly with veterans to ensure a reflection of the lived experience.

Commission Combat Stress to support the work of the Implementation Board and help develop the role of peer support services across Scotland.

See update for Action 1. 

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2022 update

Combat Stress has been commissioned to support the work of the Implementation Board. The Implementation Team is currently being recruited by Combat Stress.

Peer support services will also link with colleagues in housing and employment to optimise the impact of social prescribing.

See update for Action 1. 

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2022 update

No update

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A showcase of artwork by #veterans is set to open at The Scottish Submarine Centre in Helensburgh. Inspired by experiences of war and life after service, the exhibition aims to highlight the positive impact of art on mental health and wellbeing.

Learn more at https://www.submarinecentre.org/
A showcase of artwork by #veterans is set to open at The Scottish Submarine Centre in Helensburgh. Inspired by experiences of war and life after service, the exhibition aims to highlight the positive impact of art on mental health and wellbeing. Learn more at https://www.submarinecentre.org/
15 hours ago
Delighted to be back at ACVC Hub in glasgow yesterday. It was inspiring to see veterans involved in such a wide range of arts and crafts, while enjoying camaraderie and fellowship.
Delighted to be back at ACVC Hub in glasgow yesterday. It was inspiring to see veterans involved in such a wide range of arts and crafts, while enjoying camaraderie and fellowship.
18 hours ago
A great visit to Community Veterans Support to hear about the activities and comradeship veterans can find here. I was delighted to meet some of the Veterans who get together and to get a better understanding of the support and services provided.
A great visit to Community Veterans Support to hear about the activities and comradeship veterans can find here. I was delighted to meet some of the Veterans who get together and to get a better understanding of the support and services provided.
1 day ago
It was a pleasure to visit Glasgow's Helping Heroes this morning, to learn more about the fantastic work they do to support the veteran community. I had the chance to meet some of the veterans they work with and to hear first hand about the positive impact they make.
It was a pleasure to visit Glasgow's Helping Heroes this morning, to learn more about the fantastic work they do to support the veteran community. I had the chance to meet some of the veterans they work with and to hear first hand about the positive impact they make.
1 day ago
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